Breaking Down Silos Between Design and Development

How can three designers support over 1,000 developers? Learn how PayPal's unified process empowers engineers to own the user experience with a single, shared component library.

#1about 4 minutes

The challenge of scaling design at PayPal

PayPal's internal tools team faced a massive 1-to-300 designer-to-developer ratio, requiring an innovative way to scale design.

#2about 5 minutes

Defining the principles of a quality product experience

A quality product must be discoverable, useful, usable, accessible, trustworthy, valuable, desirable, and measurable to succeed.

#3about 4 minutes

Unifying workflows with the DesignOps 2.0 model

The DesignOps 2.0 model merges traditional design and DevOps principles into a single, unified product development workflow.

#4about 7 minutes

Moving from siloed handoffs to collaborative prototyping

Replacing the traditional "telephone game" of requirements with a collaborative model where teams rapidly iterate on prototypes using shared tools.

#5about 3 minutes

Evolving team responsibilities for a customer-focused mindset

Product teams take ownership of user research and prototyping, while the UX team transitions to a mentorship and platform-building role.

#6about 7 minutes

Using a single component library for design and code

A single React component library is used in both the UXPin prototyping tool and Storybook documentation to eliminate drift between design and development.

#7about 6 minutes