One size fits all! Not at all!

What if the secret to innovation isn't consensus, but safe, productive conflict? Discover why diverse teams produce far better outcomes.

#1about 4 minutes

Understanding the psychology of snap judgments and bias

Humans naturally prefer familiarity and use mental shortcuts to reduce cognitive load, which can lead to incomplete stereotypes and biases.

#2about 4 minutes

Measuring the tangible business impact of diversity

Studies like the one from Boston Consulting Group show that diverse teams directly increase revenue from innovation by introducing varied perspectives.

#3about 4 minutes

How constructive conflict drives innovation

When combined with psychological safety, conflict becomes a powerful tool for challenging ideas and turning good concepts into great ones.

#4about 7 minutes

A historical example of productive disagreement

The collaboration between scientist Alice Stewart and statistician George Kneale, who aimed to disprove her, ultimately proved the link between x-rays and childhood cancer.

#5about 9 minutes

How personal backgrounds and networks create unique value

Individual experiences, like living in places with frequent power outages or earthquakes, provide unique problem-solving perspectives and access to diverse networks.

#6about 11 minutes

Developing self-awareness and curiosity about others

Practicing self-compassion and using the Socratic method of asking "why" helps uncover your own blind spots and appreciate the hidden knowledge within others.

#7about 3 minutes

Q&A: Addressing skepticism and hierarchy in teams

Counter skepticism about diversity with data and facts, and encourage senior members to be open to ideas from junior colleagues who should feel empowered to speak up.

#8about 6 minutes

Q&A: Tools and strategies for effective collaboration

Ensure equitable access to technology and infrastructure, and establish clear team processes like meeting norms and icebreakers to foster open communication.

#9about 6 minutes

Q&A: Managing conflict and leadership challenges

Handle conflicting work styles by using neutral mediators and pre-defined rules of engagement, and address leadership gaps by first understanding the leader's goals.

#10about 4 minutes

Q&A: Balancing team structure and flexibility under pressure

Protect core team principles during high-pressure situations while adapting your management style to individuals who thrive on either clear processes or creative freedom.