Martha Sáenz
Quality of Hire - Measuring The Impact of Talent Acquisition
#1about 2 minutes
Identifying the gaps in traditional hiring processes
The hiring process is often flawed by manager bias, inconsistent interview stages, and a lack of standardized evaluation criteria.
#2about 2 minutes
Introducing a new framework for quality of hire
Uber developed a new assessment program to standardize hiring practices across different regions and functions like sales, tech, and customer support.
#3about 3 minutes
Addressing hiring challenges in the sales organization
The sales team faced inconsistent performance, vague competency models, and a lack of standardized assessments, which directly impacted revenue.
#4about 2 minutes
Building a data-driven hiring and assessment framework
The solution involved creating success profiles from top performers, implementing online pre-assessments, and providing standardized templates for interviews and business cases.
#5about 5 minutes
How to get leadership buy-in for new TA programs
Frame the conversation around business impact and revenue loss from bad hires to gain top-down sponsorship and align with HR and business strategy.
#6about 3 minutes
Key metrics for measuring quality of hire success
Program effectiveness is measured through post-hire manager surveys, early performance indicators, and internal TA metrics like time-to-hire and candidate experience scores.
#7about 4 minutes
Analyzing the results and lessons from the rollout
The program successfully reduced involuntary attrition and improved productivity, while highlighting the importance of change management and enablement for future rollouts.
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