Senior IT Internal Support

Please note that the position is only available to applicants from Germany. The language requirements for this position are: German - Conversational, English - Conversational. The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

The Internal IT Support Specialist is responsible for providing technical assistance and support to employees within the organization. This role ensures the smooth operation of IT systems, resolves hardware and software issues, and supports internal IT projects to enhance productivity and efficiency.

Activities

• Handle complex technical issues and independently implement well-defined projects.
• Develop, test, and maintain software and IT systems.
• Troubleshoot advanced technical problems and ensure IT processes follow standards while improving them.
• Lead complex IT projects, make architectural and technical decisions, and plan IT strategies aligned with business goals.
• Mentor and support junior and mid-level IT staff.
• Oversee system scalability, performance, maintainability, security, upgrades, and infrastructure improvements.
• Collaborate on IT roadmaps, technology adoption, and stakeholder communication.
• Apply precision manual skills for upgrading/repairing devices and technical hands-on tasks.
• Utilize scripting and programming skills to enhance systems and automation.

• Strong core IT knowledge (systems, software, networking)
• Analytical and problem-solving skills
• Independent project implementation and strategic thinking
• Collaboration, communication, and stakeholder management
• System design, architecture, optimization, and scalability
• Project management and leadership
• Ability to solve complex and ambiguous technical problems
• Mentoring and team development
• Scripting/programming proficiency
• Continuous improvement mindset for IT processes, * Discovery Call
• Video-Interview
• Meet the Team

Die Gräbert GmbH mit Sitz in Berlin ist ein weltweit agierendes Softwareunternehmen, das sich auf CAD-Lösungen (Computer-Aided Design) spezialisiert hat. Seit über 40 Jahren entwickelt Gräbert innovative Werkzeuge für Ingenieure, Architekten und Planer. Das Unternehmen ist insbesondere bekannt für seine ARES® CAD-Software-Familie - bestehend aus ARES Commander (Desktop-CAD), ARES Kudo (Cloud-CAD) und ARES Touch (Mobile-CAD). Diese Plattformen ermöglichen ein nahtloses, plattformübergreifendes Arbeiten mit DWG-Dateien auf Desktop, Mobilgeräten und in der Cloud.