Anja Kunkel

How to ignore bugs (safely)

Is your 'Zero Bug policy' actually slowing you down? Learn a data-driven triage system to focus your team on the bugs that truly matter.

How to ignore bugs (safely)
#1about 1 minute

Defining bugs and the need for effective triage

Bugs are defined as flaws that cause unexpected behavior, but not all of them are equally important to fix.

#2about 3 minutes

Using a shopping cart analogy for bug severity

A physical shopping cart with different flaws illustrates how the context and user's goal determine a bug's actual severity.

#3about 3 minutes

Applying medical triage principles to software bugs

The START system from medicine provides a color-coded framework for rapidly categorizing bugs based on urgency.

#4about 3 minutes

A formula for calculating bug risk and severity

Bug risk can be calculated as the probability of occurrence multiplied by its severity, which includes user count, impact, and duration.

#5about 2 minutes

Breaking down risk: probability, users, and revenue impact

The key factors for assessing a bug's severity are its likelihood, the number of users affected, and its ultimate impact on revenue.

#6about 3 minutes

The role of time to notice and recover (DORA metrics)

The total time a bug exists is determined by the time to notice it (monitoring) and the time to recover (workflows), which are key DORA metrics.

#7about 4 minutes

Why a zero bug policy can be counterproductive

A strict zero bug policy can lead to over-prioritizing minor issues and prevent teams from working on high-value features.

#8about 1 minute

Defining what makes a bug important to your team

Instead of a blanket policy, teams should create a clear, shared definition of what constitutes an important problem to guide prioritization.

#9about 2 minutes

Q&A on safety-critical systems and customer feedback

The discussion covers adapting bug triage for safety-critical platforms, measuring user impact, and handling customer disagreements on bug priority.

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Milly
Vienna, Austria

Intermediate

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Milly
Vienna, Austria

Intermediate

Matching moments

The high cost of software bugs and why we study them
00:11 MIN

The high cost of software bugs and why we study them

The Software Bug All Stars - and what we can learn from them

Providing security by automating critical bug coverage
10:04 MIN

Providing security by automating critical bug coverage

How to add test automation to your project: The good, the bad, and the ugly

The high cost and inherent challenges of software testing
01:46 MIN

The high cost and inherent challenges of software testing

How will artificial intelligence change the future of software testing?

The power of curiosity and critical thinking in testing
25:00 MIN

The power of curiosity and critical thinking in testing

Excellent Software Testing

Balancing the risks and rewards of new technology
10:25 MIN

Balancing the risks and rewards of new technology

Resistant to hype: How to avoid being deceived by technological trends?

Core requirements for effective bug resolution
01:14 MIN

Core requirements for effective bug resolution

Debugging in the Dark

Understanding the traditional development bug cycle
00:21 MIN

Understanding the traditional development bug cycle

Breaking the Bug Cycle: TDD for the Win

Testing is a social and human-centric science
10:30 MIN

Testing is a social and human-centric science

Excellent Software Testing

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