Account Manager IT Service Centre
persona service AG & Co. KG
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English, GermanJob location
Tech stack
Databases
Microsoft Office
Job description
- You are the telephone contact person for our international users and communicate confidently in German and English
- By carefully recording, prioritising and documenting IT faults and requests, you ensure a smooth support process
- In the event of technical problems, you competently assist users, provide them with targeted support and use our knowledge database and FAQs as practical tools
- Once you have localised the faults, you reliably forward them to the responsible solution teams
- The control and monitoring of fault reports, including compliance with the agreed service level agreements, is in your best hands
- In addition, you continuously expand and maintain our knowledge database in order to always provide our users with the most up-to-date information
Requirements
- With your linguistic or commercial training, a degree or a qualification as an IT specialist, you bring valuable expertise in various areas
- Ideally, you already have IT knowledge, alternatively you are characterised by your willingness, familiarise yourself with IT topics quickly and with commitment
- You are proficient in current MS Office products and knowledge of SAP is desirable or even available
- In dealing with customers, especially when providing telephone support, you are experienced or at least open to tackling new challenges in this area
- you have very good language skills in German and English and can express yourself confidently in both languages
- you are also willing to work shifts and are flexible when it matters
- with your strong service, customer and quality orientation as well as excellent teamwork skills and intercultural understanding, you set important accents for successful cooperation
Benefits & conditions
- €50 a month as a gift for your mobility depending on the position, e.g. B. for the Germany ticket and much more
- Bonuses as well as holiday and Christmas bonuses
- Free tutoring for your children on the Ubimaster learning & tutoring platform
- Numerous shopping discounts with well-known brands via our corporate benefits programme
- Excellent personal support and regular feedback meetings
- Diverse further training opportunities
