Microsoft 365 Teams Specialist

• Provide L2/L3 support for Microsoft Teams, with a strong focus on Voice, PSTN, Direct Routing, Operator Connect, and integrations (AudioCodes, Anywhere365, Genesys).
• Troubleshoot complex incidents, handle escalations, and participate in on-call rotation.
• Act as a key technical contact for internal teams and external vendors.
• Maintain governance, documentation, compliance, and audit readiness (EU/German regulatory standards, ISO).
• Support Teams feature development, platform enhancements, and M365 integrations (SharePoint, Exchange, OneDrive, Power Platform).
• Define SOPs, mentor team members, and contribute to platform strategy and operational excellence.

• Proven hands-on experience administering Microsoft Teams Voice environments.
• Strong knowledge of PSTN, SIP, VoIP, call-center integrations, and emergency calling configurations (LBR, E911, policies, normalization rules).
• Proficiency in PowerShell for automation and troubleshooting.
• Solid understanding of M365 services, ITIL practices, and service management tools.
• Experience with Teams Phone System, Teams Rooms, AV hardware, and performance monitoring (Power BI, QoE).
• German language (C1) is mandatory.

Preferred Skills & Certifications

• MS-700 (Teams Administrator Associate)
• MS-720 (Teams Voice Engineer Expert)
• Experience with Genesys or enterprise contact-center solutions
• Strong communication, analytical thinking, and a collaborative mindset